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Engagent Health Releases the New Agent OverSight Medicare Advantage Module


Winter Park, FL, April 20, 2020 – Engagent Health, a provider of Healthcare Sales Operations Solutions released the new Agent OverSight module of its SEPTrax platform. The secure cloud-based single sign-on solution offers health plan clients remote access to integrated call center operations, agent onboarding, commission payment as well as customer relations management and member enrollment into a single platform.


"Our SEPTrax platform has always offered a platform to meet remote capabilities, and our new Agent OverSight module offers additional features making it even more efficient. Given the current mass disruption of health plan operations, Engagent Health understands that enrolling beneficiaries into a Medicare Advantage (MA) plan securely from a remote standpoint will continue to be a priority. Our system was built to support that reality and we will continue to make enhancements that make it easier" said Austin Ifedirah, Founder and Manager Partner of Engagent Health.


The new Agent OverSight module allows health plans to remotely perform regular oversight and monitoring of all Sales Agent activities:

  • Prevents, detects and corrects compliance deficiency

  • Provides better visibility to all Sales Agents, Sales Entities or any other downstream entities

  • Meets all regulatory requirements related to sales activities


Provides oversight and/or monitoring of the following areas:

  • Enrollment Applications

  • Secret Shopper Audits

  • Rapid Disenrollment

  • Sales Allegations

  • Broker Contracting

  • Event Management

  • Corrective Action

  • Scope of Appointment

  • Broker Compensation



About Engagent Health: Engagent Health allows users to manage all sales and marketing functions and support from a single sign-on software as a service (SaaS) platform, which provides support for all revenue generation activities. As the sales backend, the Engagent platform streamlines the sales process for onboarding internal and external sales agents, with integrated customer relations management (CRM) and commission payment modules to create a single resource for all member acquisition and efforts.

Engagent Health is headquartered in Winter Park, FL.


For more information, please visit www.engagenthealth.com.

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